Terms of Service

1. General Information

Welcome to West Orient Shop. This website and online store (“Services”) is operated by West Orient Shop (“we”, “us”, “our”). Our services; It is provided to provide products, content, information and shopping experience.
These Terms of Service (“Terms”) govern the rights and obligations of you, our customers, who use our website and services.
By visiting our website or shopping, you are deemed to have accepted these terms. If you do not accept the terms, please do not use our website.

2. Account and Access

You must be at least 18 years old to use our website.
When placing an order, we may ask for information such as name, email, billing and shipping address. You represent that this information is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account and login information. We are not responsible for any damages that may arise from someone else using your account.

3. Products

Product images may differ slightly from the actual product due to screen settings or device differences.
Product descriptions may change or products may be removed from sale without notice.
All products may be produced in limited quantities and stock availability may vary.

4. Orders

Your order is an offer to purchase. West Orient Shop may accept or reject orders at its sole discretion.
Your payment must be confirmed for your order to be valid. After the order is confirmed, cancellation requests may be taken into consideration if the product has not been shipped.
All returns and exchanges Our Return and Refund Policy is evaluated within the scope.
The products are for personal use only; It cannot be resold for commercial purposes.

5. Pricing and Payments

Prices are subject to change without prior notice. The price valid at the time of ordering is stated in the order confirmation email.
Prices may not include VAT, customs or import taxes; Such costs are the responsibility of the customer.
You undertake that your payment information is accurate, current and legally yours.
We are not responsible for any delays or errors that may occur with your credit card or payment provider.

6. Shipping and Delivery

Domestic shipments MNG Cargo or DHL E-Commerce (2–4 business days).
International shipments Navlungo (4–9 business days).
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by cargo companies or customs procedures.
Ownership and risk pass to the buyer when the product is shipped.

7. Intellectual Property Rights

All content (text, visual, logo, brand, design, etc.) Belongs to West Orient Shop or licensed.
Unauthorized copying, reproduction, publication or commercial use is prohibited.
Our brand name and logo cannot be used without permission.

8. Third Party Services

Our website may occasionally contain third-party links or tools. We are not responsible for the content and security of these sites.
Transactions made from third-party sites are entirely the responsibility of the user.

9. Privacy

Your personal data, KVKK (Personal Data Protection Law) It is protected according to.
Details about our data processing and privacy practices In our Privacy Policy is located.
Our services are offered through the Shopify infrastructure. Shopify also processes personal data within the scope of its own privacy policy.

10. Feedback and User Content

When you submit comments, suggestions or reviews, you grant us the right to use such content for promotional or promotional purposes free of charge.
The user is responsible for ensuring that these contents do not violate any laws, copyrights or personal rights.

11. Prohibited Uses

Our website may only be used for lawful purposes. The following actions are prohibited:

Illegal activities,
Installing viruses or malware,
Copyright or trademark infringement,
Sharing misleading information,
Use for spamming, fraud or fraudulent use.

In case of violation of the rules, your account may be suspended or closed without warning.

12. Disclaimer

The information on our website is for general information purposes. Any use of products or services is at the user's risk.
The Services are provided “as is”; Uninterrupted, error-free or perfect operation is not guaranteed.

13. Limitation of Liability

Under no circumstances can West Orient Shop, its employees or business partners be held liable for direct or indirect damages (loss of profit, loss of data, delivery delay, etc.).

14. Applicable Law and Competent Court

These Terms, To the laws of the Republic of Türkiye subject.
In all kinds of disputes Istanbul Central Courts and Enforcement Offices is authorized.

15. Changes

West Orient Shop reserves the right to update the Terms of Service at any time.
Changes come into force as soon as they are published on our website. Your continued use of our website means that you accept the updated terms.

16. Communication

For any questions regarding these Terms, you can contact us:
info@westorientshop.com

Yeşiltepe Sokak, 34841 Istanbul, Türkiye