FREQUENTLY ASKED QUESTIONS
Yes, at West Orient all of our products are 100% handcrafted. Each piece is carefully made by master artisans, reflecting the refined details of traditional Persian art. For this reason, every product is unique and made especially for you.
Khatem is a traditional Persian craft created by assembling materials such as wood, brass, mother-of-pearl, and bone into geometric patterns and inlaying them onto a surface. This art form is a combination of patience, delicacy, and elegance, with each piece being the result of weeks of meticulous work.
Minakari is a colorful decorative art in which patterns are painted onto copper or metal surfaces using special enamel paints and then fired at high temperatures. The result is a shiny, durable artwork that can remain as vibrant as the first day for many years.
All of our products are crafted in local artisan workshops in Iran by master craftsmen who work with traditional techniques, and they are delivered to you after passing quality control.
No. Since each product is handmade, there may be slight variations in patterns and color tones. These differences reflect the natural character of craftsmanship and make your item truly unique.
Our products are entirely handmade using traditional techniques by skilled artisans. In Khatam art, millimetric pieces are assembled, while in Minakari art, enamel painting techniques fired at high temperatures are used.
Many traditional crafts are at risk of disappearing in the face of modern production. At West Orient, our mission is to protect the work of artisans, preserve cultural heritage, and share these values with the world.
For Khatem products, gently wiping with a slightly damp cloth is sufficient. Avoid using chemical cleaners. For Minakari products, it is recommended to keep them away from direct contact with water and to dust them with a dry cloth. Protect them from prolonged exposure to sunlight.
Yes! All our products are shipped in specially designed boxes. You can also include a personal message by selecting the "add gift note" option during checkout.
Shipments within Turkey MNG Cargoand DHL E-Commerce It is done through.
Once your order has been shipped, you will receive a tracking number via email and SMS. You can use this number to track the current status of your shipment. Additionally, by logging into your account, you can view the shipping status under the “My Orders” section.
Your orders are usually shipped within 1–3 business days. For international shipments, the average delivery time is between 9–14 days. Your tracking number will be shared via email after your order is confirmed.
Yes, we ship to many countries worldwide. The delivery time is usually between 9 and 14 days.
If you contact us before your order is shipped, we can change the address or product.
After your returned product reaches us, a refund will be made within 3-5 business days.
If such a situation occurs, even if it is rare, please take photos of the product and contact us. We replace your product with a new one free of charge or initiate a return process.
For your questions on our website Contact You can use the page or contact us directly via e-mail.
