KVKK

Last Updated: October 20, 2025

  1. Introduction
    As West Orient Shop, we operate our website and online store (“Services”) to provide our customers with a personalized shopping experience. The Services are run through the Shopify infrastructure that enables this functionality.

This Privacy Policy explains how your personal data is collected, processed, shared, and protected when you visit or use our Services or contact us. In accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and related legislation, the data controller is West Orient Shop.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

  1. Personal Data We Collect
    Identity and contact information: Name, surname, email address, phone number, billing and shipping address.
    Financial information: Payment method, credit/debit card information, transaction details.
    Account information: Username, password, preferences, and settings.
    Transaction data: Products added to the cart, purchased, returned, or exchanged.
    Communication history: Customer support records or messages sent to us.
    Device and usage information: IP address, browser type, device model, cookie data, and site usage statistics.

  2. How We Collect Personal Data
    Directly from you: When creating an account, making a purchase, filling out a form, or contacting us.
    Automatically: Through cookies and similar technologies when you visit the website.
    From service providers: Such as Shopify and our logistics, payment, analytics, and marketing partners.
    From business partners and third parties: Advertising networks, social media platforms, or campaign partners.

  3. Purposes of Processing Personal Data
    Receiving orders, processing payments, and delivering products
    Account creation, membership management, and customer relations
    Marketing, campaigns, notifications, and personalized offers
    Providing customer support and technical assistance
    Ensuring security, preventing fraud, and meeting legal obligations
    Improving our Services and personalizing user experience

  4. Transfer of Personal Data
    Your personal data may be shared domestically or internationally with the following parties in accordance with Articles 8 and 9 of KVKK:

  • Shopify (infrastructure and hosting provider)

  • Payment institutions, shipping and logistics companies

  • Legal, accounting, and IT consultants

  • Authorized public institutions (in cases of legal obligation)

International data transfers are carried out through Shopify’s secure transfer protocols and the European Commission’s Standard Contractual Clauses.

  1. Data Retention and Security
    Your personal data is deleted, anonymized, or destroyed when the purpose of processing no longer exists or when the legally required retention period ends. Appropriate technical and administrative security measures are taken to protect your data. However, no data transmission over the internet can be guaranteed as 100% secure.

  2. Your Rights
    Under Article 11 of KVKK, you have the right to:

  • Learn whether your personal data is being processed

  • Request information regarding processed data

  • Learn whether data is used for its intended purpose

  • Know the third parties to whom your data is transferred domestically or abroad

  • Request correction of incomplete or incorrect data

  • Request deletion or destruction of data under applicable conditions

  • Request notification of these actions to third parties

  • Object to results arising from automated processing

  • Request compensation if you suffer damages due to unlawful processing

  1. Children’s Data
    Our Services are not intended for individuals under the age of 18. If a child shares information with us by mistake, it will be deleted immediately upon request of the parent or guardian.

  2. Cookies and Tracking Technologies
    We use cookies on our website to operate the site, analyze performance, and improve user experience. For more details, please refer to our Cookie Policy.

  3. Changes to This Privacy Policy
    This Privacy Policy may be updated from time to time. Changes become effective once published on our website. You will be notified by email or onsite notification in case of significant updates.

  4. Contact
    For any requests, questions, or complaints regarding our privacy practices or your personal data, you can contact us:

📧 info@westorientshop.com
📍 Yeşiltepe Sokak, 34841 Istanbul, Türkiye

Data Controller: West Orient Shop